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Help desk thread rules - GsmWorldFive
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GsmWorldFive » Android Mobile Phone Section » SKK Mobile » Help desk thread rules

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Help desk thread rules
Old 09-15-2015, 07:17 PM   #1
carizza
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Join Date: Feb 2012
Location: Pili, Camarines Sur
Full name: JOSIE DELIMA MORALLO
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Default Help desk thread rules

FOR STAFF

1. FOR "STAFF" WITH SECTION ACCESS DON'T CLOSED ANY THREAD WITH ESSENTIAL CONVERSATION OR ELSE PUNISHMENT WILL BE APPLY TO YOU ,JUST DELETE ANY SPAM MESSAGE IN THE WHOLE THREAD.

2.FOR SOLVED CASES THREAD, JUST EDIT THREAD TITLE AND SIMPLY PUT "(SOLVED)" AT THE LAST PART OF THE THREAD TITLE ITSELF DON'T CLOSED THE THREAD SO THAT W5 MEMBER MAY ASK IF THEY ARE IN SAME CASES.

3.FOR RTO (RETURN TO OWNER)CASE THREADS, OR ANY UNSOLVE CASE THREADS WITH ESSENTIAL REPLY LINKS, ESSENTIAL REPLY SOLUTION, PCB PHOTOS, SCREENSHOTS,DIAGRAM, ETC REPLY. SIMPLY LEAVE THE THREAD OPEN FOR ALL W5 MEMBER AND JUST PUT (RTO) AT THE LAST PART OF THE TITLE OF THE THREAD.

4.FOR RTO( RETURN TO OWNER) CASE THREAD, LEAVE THREAD, OR UNSOLVED THREAD, WITHOUT ANY ESSENTIAL REPLY OR UPDATE FROM THE THREAD STARTER WITHIN A MONTH, "THE MASTERS", "SECTION MODERATOR" & "SUPER MODERATOR" YOU HAVE THE RIGHT TO CLOSED THIS THREAD AND GIVE REMARKS AT THE LAST OF THE THREAD TITLES (RTO) or (UNSOLVED).

*THIS THREAD WILL BE SUBJECT FOR DELETION AND WILL BE DEDUCTED TO ANY W5 MEMBER THREAD COUNT.

TO ALL MEMBERS AND STAFF

1.It IS A MUST to SEARCH FIRST of related CASE BY BRAND & MODEL, IF THERE IS SIMILAR CASE HELP DESK TOPIC, DON"T POST A NEW THREAD WITH THE SAME CONTENT, JUST REPLY TO THREAD WITH COMPLETE CONTENT WITH THE SIMILAR CASE OF YOUR CONCERN. IN CASE YOU DID'NT FIND ANY OF THE SIMILAR CASE REGARDING IT YOU ARE FREE TO MAKE NEW THREAD but we ARE REQUESTING YOU TO MAKE IT WITH COMPLETE DETAILS AND CONTENT.

*HELPDESK THREAD COMPLETE CONTENT :

A. PROPER TITLE:(MUST BE BASED TO SPECIFIC TARGET FOR TROUBLESHOOTING IDEA, WHETHER UNLOCKING OR REPAIR PURPOSES)

B. DEVICE INFORMATION: (BRAND, CPU BASED, UNIT MODEL, ETC)

C: PROBLEM:( CASE SCENARIO, )

D: ACTION TAKEN:(ANY ANALYSIS OR DIAGNOSTIC HAD BEEN MADE)

E: PHOTOS: (CLEAR PCB PHOTOS IF HARDWARE ISSUE, PHYSICAL APPERANCE OF DEVICE, SOFTWARE LOGS OR SOFTWARE OUTCOME, ETC THAT WILL ENABLE THE THREAD CLEAR FOR HELPER's VISUALIZING PURPOSES)

NOTE: HELP DESK THREAD WITHOUT COMPLETE CONTENT WILL BE SUBJECT FOR DELETION.

*IF YOU ARE A NEWBIE PLEASE TAKE SOMETIME TO READ FORUM HOW TO: FOR EASY LINK PLEASE CLICK HERE: [Only registered and activated users can see links. ]

THANK YOU SO MUCH AND LOOKING FORWARD THAT THIS WILL BE CLEAR TO ALL. Happy Foruming and GOD BLESS US ALL ..

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